This website www.klydo.in under the name and style Klydo and the mobile application Klydo (collectively, the “Platform”) are owned, operated and made available by Vibio Tech Private Limited (hereinafter, referred to as “VTPL”, “we”, “us” and/or “our”, each of which term shall include our assignees, parent, subsidiaries, affiliates and/or successors-in-interest as determined by us at our sole discretion).
This is a legal agreement between you (the person viewing, using or accessing the Platform and hereinafter, referred to as “you”, or “User” as per the context) and us.
Please read these terms of use (“Terms”) carefully before using the Platform and availing any of our Services (as defined below) through the Platform.
VTPL, through the Platform and any sub-domains and services, features, content or widgets available through the Platform, is engaged in the business of facilitating access to fast fashion goods and related lifestyle products through an online commerce interface. In this regard, VTPL makes available the Platform that enables users to browse, select, and purchase a curated range of apparel, accessories, and other fashion-related merchandise offered for sale under various brands. The Platform also facilitates associated services such as order management, payment processing, customer support, promotional campaigns, and any other ancillary offerings as may be introduced by VTPL from time to time (collectively, the “Service(s)”).
These Terms set forth the legally binding terms and conditions for your use of the Platform, any sub-domains and any other services, features, content or widgets available through the Platform or sub-domains and the Services.
These Terms and the privacy policy available at www.klydo.in/privacy.html (“Privacy Policy”) are applicable to the entire content of the Platform. We request you to carefully go through these Terms and the Privacy Policy before you decide to access this Platform and/or use/avail the Services.
These Terms and the Privacy Policy apply to all Users of the Platform and together constitute a legal agreement (“Agreement”) between you and VTPL in connection with your access to the Platform and your use of the Services.
Your use of the Platform or the Services will signify your acceptance of the Agreement and your agreement to be legally bound by the same. If you do not agree to or wish to be bound by the terms of the Agreement, you should not access or otherwise use the Platform.
We reserve the right to modify or terminate any portion of the Platform and/or the Services offered by VTPL or amend the Terms for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these Terms periodically. VTPL may require you to provide your consent to the updated Terms in a specified manner before any further use of the Platform and the Services. If no such separate consent is sought, your continued use of the Platform will constitute your acceptance of such changes.
Nothing in the Agreement should be construed to confer any rights to third party beneficiaries.
The User can obtain information about VTPL, its Services, products, packages and other related services offered by VTPL through the Platform.
In order to use and avail the Services, all Users will have to register on the Platform and at the time of registration, all Users will have to provide certain personal information such as his/her name, age, contact details, address, location details, e-mail, and any other specific information in relation to the Services. Following this, an exclusive account with a username and password will be created for each User (“Account”). Note that registration is only a one-time process and if you have previously registered on the Platform, you may login into your Account using the same credentials as provided by you during the initial registration process.
You are responsible for maintaining the confidentiality of your Account on the Platform, and for restricting access to your computer or mobile or other similar device to prevent unauthorized access to your Account. We request you to safeguard your password and your Account and make sure that others do not have access to it. It is your responsibility to keep your Account information current and accurate. You agree to (a) immediately notify VTPL of any unauthorized use of your Account information or any other breach of security, and (b) ensure that you exit from your Account at the end of each session. VTPL cannot and will not be liable for any loss or damage arising from your failure to comply with these conditions. You will be held liable for losses incurred by VTPL, Platform or any other user of the Platform, as a result of your failure in keeping your Account information secure and confidential.
You are granted the right to utilize the Platform and its associated Services strictly for personal use, as outlined in these Terms. This grant of right does not extend to any commercial use of the Platform and its Services.
We reserve the right to refuse your access to the Platform and/or Services, to terminate accounts, remove or edit content at our discretion.
Your access to the Platform may be occasionally suspended or restricted to allow for repairs, maintenance, or for introduction of new facilities or services. However, we do not take any responsibility or liability for such suspension.
To place an order on the Platform, you may be required to log in through your Account and may proceed to purchase products (including, where applicable, products or services redeemed through any loyalty program or gift cards offered on the Platform) made available as part of the Services by selecting the desired items and completing the checkout process. This includes providing accurate delivery and contact information, choosing a payment method, and completing payment of the applicable price and any additional charges as specified at the time of purchase. By placing an order, you acknowledge that you are making an offer to purchase the selected products or redeem the applicable loyalty points/gift card balance, and such offer shall be subject to acceptance, availability, and these Terms, including any additional terms or policies notified to you on the Platform from time to time.
Your Account is personal to you and non-transferable. Any purchases, redemptions, or transactions (including those made using loyalty points or gift cards) through your Account shall be deemed to have been made by you.
Prior to processing or dispatching any order, we may request you to provide supporting documentation (such as proof of address, payment confirmation or gift card ownership) to verify your identity or the ownership of the payment method used. This verification is intended to ensure a secure shopping experience for all Users of the Platform.
Adding a product to your shopping cart does not guarantee the availability of that product or the applicable price at the time of checkout. Product availability and prices (including loyalty point redemption rates or gift card balances) are subject to change without prior notice and are only confirmed upon successful placement of an order.
VTPL reserves the right to levy convenience fees, delivery charges, or other applicable charges on certain transactions or services offered on the Platform. Any such charges will be clearly communicated to the User during the transaction process. VTPL also reserves the right to modify or waive such charges from time to time, without prior notice.
Payments made on the Platform may be processed through third-party payment service providers, including payment gateways, aggregators, and financial institutions (“Payment Processors”). You acknowledge that VTPL does not directly store or process your payment information and that such transactions are subject to the terms and policies of the respective Payment Processor. VTPL shall not be liable for any delay, failure, or error in payment processing, or for any unauthorized transactions arising from the use of such third-party services.
Subject to availability and location, you may be offered the option to pay for your order using the cash on delivery facility at the time of delivery. This facility may be limited to certain pin codes or product categories, and VTPL reserves the right to disable or restrict such availability at its sole discretion.
You may cancel your order in full , before it is processed for shipment, by following the cancellation process specified on the Platform. Once the order is shipped, cancellation may not be permitted, and you may be required to initiate a return instead, subject to the return policy. For orders placed using loyalty points or gift cards, any applicable refunds will be credited back to the original mode (i.e., loyalty points or gift card balance), unless otherwise specified.
All orders placed through the Platform are subject to product availability and price confirmation. VTPL reserves the right to cancel any order in full in the event of stock unavailability, pricing or typographical errors, payment issues, or suspected fraudulent activity. In such cases, any amount paid, or points redeemed by you in relation to the cancelled order shall be refunded or reinstated in accordance with the refund policy of the Platform.
Refunds, where applicable, will be processed in accordance with the policies set out on the Platform. Refunds may be credited to the original mode of payment, loyalty points, or gift card balance or provided as store credit, as determined by VTPL. Refunds are subject to successful verification of returned products (if any), and applicable timelines may vary depending on the payment method and bank processing.
Certain products (such as innerwear, personal care items, or discounted merchandise) may be marked as non-returnable or non-refundable, in which case no refund or exchange shall be applicable, except as required under applicable law.
All cancellations, returns, and refunds shall be governed by the cancellation and refund policies made available on the Platform, which may be updated by VTPL from time to time.
VTPL may, at its discretion, offer loyalty programs or issue gift cards on such terms as may be specified on the Platform. Such loyalty points or gift cards shall be valid for the period indicated at the time of issuance and shall automatically lapse upon expiry. They shall not be redeemable for cash and may only be applied towards the purchase of eligible products or services as determined by VTPL. VTPL reserves the right to amend, suspend, or withdraw any loyalty program or gift card offering at any time, in compliance with applicable law.
The Platform lists various fashion and lifestyle products available for purchase. By placing an order for any product on the Platform, you make an offer to purchase such product in accordance with these Terms and any additional terms specified at the time of purchase. VTPL reserves the right to accept or reject any order, in whole or in part, at its sole discretion, without assigning any reason. Acceptance of your order shall be deemed to occur only upon confirmation of dispatch of the product, and no act or omission by VTPL prior to such confirmation shall constitute acceptance of your offer.
The products made available for purchase on the Platform may include apparel, accessories, and related fashion merchandise offered under various brands. Product listings on the Platform are accompanied by descriptions, images, price, size availability, and other relevant details, which are intended to assist you in making an informed purchasing decision. While VTPL endeavors to ensure the accuracy of such product information, the details are provided by the respective brands or manufacturers, and VTPL does not independently verify or warrant their accuracy. Minor variations may occur due to factors such as lighting, screen resolution, or manufacturing tolerances, and VTPL shall not be held liable for any discrepancies, inaccuracies, or omissions in such information.
Certain products on the Platform may be subject to additional terms, such as limited-time offers, discount codes, or promotional conditions, which will be specified at the time of purchase. Any such terms shall be deemed to form part of these Terms to the extent applicable to your order. Products purchased through the Platform will be delivered to the address specified by you at the time of placing the order, subject to availability and serviceability of the delivery location. Estimated delivery timelines will be communicated at the time of checkout and may vary based on product type, delivery location, and other external factors. VTPL shall not be liable for any delays in delivery caused by logistics providers, Force Majeure events, or circumstances beyond its reasonable control. Title and risk in the products shall pass to you upon delivery. You are responsible for ensuring that someone is available at the delivery address to accept the order.
VTPL reserves the right to record any telephonic conversations or other communications between you and VTPL, including those with its affiliates, employees, customer service representatives, sales personnel, logistics partners, or other authorized representatives. Such recordings may be conducted with or without specific notice to you at the time of the call or communication. These recordings may be used for purposes including but not limited to order verification, audit, internal training, quality control, dispute resolution, and ensuring compliance with VTPL’s policies and applicable law.
The Platform may allow you to access, view, and interact with various forms of content, including product descriptions, size guides, lookbooks, styling tips, fashion editorials, photographs, videos, audio-visual materials, user reviews, blogs, comments, promotional content, and other information or materials related to fashion and lifestyle (collectively, "Content”).
VTPL grants you a limited, non-exclusive, non-transferable, and revocable license to access the Content available on the Platform, strictly in accordance with these Terms. All Content are and shall remain the intellectual property of VTPL or its licensors. All trademarks, trade names, service marks, and trade dress used on the Platform are proprietary to VTPL or its respective rights holders. No part of the Platform or its Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or otherwise exploited for any purpose without VTPL’s prior written consent. Any unauthorized use shall result in immediate termination of the limited license granted herein.
The Platform, Services, products offered for sale, and all Content (including any Third Party Content) are made available on an “as is” and “as available” basis. VTPL and its affiliates, officers, employees, agents, and partners disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement;
VTPL does not warrant that the Platform, Content, or any linked third-party services will be free of viruses or harmful components;
Any material downloaded or obtained through the Platform is accessed at your own discretion and risk, and you shall be solely responsible for any damage to your device or loss of data resulting from such download or use; and
VTPL makes no guarantees about the conduct of other users of the Platform and is not responsible for any interactions or content posted by them. You assume all risk associated with your use of the Platform and its Content.
We are the sole owner or lawful licensee of all the rights of the Platform and its Content. The title, ownership and intellectual property rights in the Platform and its content shall remain with us, our affiliates or licensors of the content, as the case may be.
The Platform may display trademarks, trade names, brand names, logos, product designs, or other proprietary materials belonging to third-party brands, vendors, or licensors (“Third-Party IP”). All such Third-Party IP is the property of their respective owners and is used on the Platform solely for the purpose of identifying products or services made available through lawful arrangements. VTPL does not claim ownership of any Third-Party IP unless expressly stated.
You are not permitted to use, reproduce, distribute, modify, display, publish, or otherwise exploit any content or material on the Platform (including but not limited to Third-Party IP), whether in whole or in part, without the prior written consent of the rightful owner.
All trademarks, logos, icons, and other brand identifiers associated with VTPL, whether registered or pending registration, as well as all content available on the Platform (excluding any Third-Party Content and Third Party IP), are the intellectual property of VTPL and are protected under applicable intellectual property laws. Any unauthorized use, reproduction, modification, distribution, or publication of such intellectual property is strictly prohibited and may result in legal action.
By using the Platform, you represent and warrant that:
You are an Indian resident and at least 18 (eighteen) years of age, and your access to and use of the Platform is in compliance with applicable laws and regulations; and
All information provided on the Platform by you is true, factual, accurate and complete, and you agree to maintain the accuracy of such information.
You shall use this Platform for reasonable and lawful purposes only and shall not indulge in any activity that is not envisaged through the Platform.
Decompile, reverse engineer, or disassemble the content including but not limited to the Content and any Third Party Content;
Use the Service in any way that is unlawful, or harms VTPL or any other person or entity, as determined in VTPL’s sole discretion;
Make false or malicious statements against the Service or Platform or VTPL;
Post, copy, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform and/or Service or any connected network, or otherwise interfere with any person or entity's use or enjoyment of the Platform and / or the Service;
Engage in any form of antisocial, disruptive, or destructive acts on the Platform, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the internet;
Use the Platform to collect or harvest personal information of other users without authorization, including through phishing, data scraping, or similar means;
Attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform, by hacking, password “mining,” or any other illegitimate means;
Reproduce, duplicate, copy, sell, trade, or exploit for any commercial purposes, any portion of the Platform or its Content, unless expressly permitted by VTPL;
Use the Platform for purposes of resale, redistribution, or bulk-buying of products without VTPL’s prior written consent, or engage in any activity that disrupts, distorts, or interferes with the regular purchasing experience of individual customers, including automated purchasing or unfair access to limited-inventory items; or
Delete or modify any content of the Platform and/or Service, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
The Platform may host or make available content created or provided by third parties, including but not limited to videos, articles, blogs, styling tips, promotional material, social media integrations, or other fashion-related content (“Third-Party Content”). Such Third Party Content is the sole responsibility of the third party that creates or provides it, and your use of or reliance on such content is entirely at your own risk. VTPL makes no representations and disclaims all warranties, express or implied, regarding the accuracy, usefulness, reliability, legality, or completeness of any Third-Party Content.
Your access to or use of any Third-Party Content made available on or through the Platform is entirely at your own risk and is governed by the applicable terms of use and privacy policies of such third parties. VTPL does not control or endorse any Third-Party Content and makes no warranties regarding their accuracy, quality, reliability, legality, or fitness for any purpose. This includes, without limitation, any terms relating to refunds, cancellations, delivery, data practices, or warranties. Any interactions, transactions, or arrangements you enter into with such third-party service providers, including payments or use of their services, are solely between you and the respective third party. VTPL disclaims all responsibility and shall not be liable for any loss, damage, or claim arising out of or in connection with such dealings.
You expressly understand and agree that, to the fullest extent permitted by applicable law:
VTPL does not warrant that: (i) the Platform will meet your expectations or requirements; (ii) access to the Platform will be uninterrupted, timely, secure, or error-free; (iii) the quality, safety, durability, or performance of any product purchased through the Platform will meet your expectations; or (iv) any errors or defects in the Platform or Services will be corrected.
All product images, descriptions, and other related content on the Platform are for representational purposes only.
VTPL shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages (including loss of profits, goodwill, use, data, or other intangible losses) resulting from: (i) your use of or inability to use the Platform or Services; (ii) unauthorized access to or alteration of your data or Account; (iii) delays or disruptions on the Platform due to technical issues, maintenance, or Force Majeure events; (iv) transactions or interactions with any third parties via the Platform; or (v) any other matter relating to the Platform or the Services.
You acknowledge and agree that you are solely responsible for verifying the accuracy of your order details, including address, size, quantity, and product selection. VTPL shall not be responsible for losses arising out of user error, typographical mistakes, or failure to comply with Platform instructions.
VTPL shall not be responsible for any inability to access the Platform or complete transactions due to internet connectivity issues, power failures, or device malfunctions on your part.
VTPL’s total liability to you for any claims arising out of or in connection with your use of the Platform or purchase of any products shall not exceed the amount paid by you for the specific product, giving rise to such claim.
VTPL does not offer any independent warranty on the products sold through the Platform. Any warranty, guarantee, or after-sales support in relation to a product shall be governed solely by the applicable brand or manufacturer’s policy, if any, as specified with the product. Customers are advised to refer to the product-specific warranty terms (if provided) before making a purchase.
Subject to the conditions of the Terms we provide you access to submit, post, publish, or broadcast content on our Platform so as to provide feedback on the Services (“User Content”). You agree that we reserve the right to remove any User Content at our sole discretion.
Notwithstanding the above, VTPL does not monitor or edit the User Content provided by you. VTPL may decline to accept and/or remove any User Content that contains any information inconsistent with the Terms and the Privacy Policy. Any User Content uploaded by you shall be subject to applicable laws and these Terms and the Privacy Policy and may be disabled or may be subject to investigation under applicable laws.
You may choose to write and post reviews on the Platform. We do not encourage you to post any personal information on the Platform and the ill effects of such revelation shall be solely borne by you. However, you may request VTPL via a support request to delete any such information posted by you.
You shall not publish or undertake to publish any User Content which may contain any of the following:
Offensive Content: Any User Content that is or has the tendency to be unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity or profane language, or sexual activity and any explicit content with an intent to be sexually gratifying, promotes bigotry, discrimination or violence against any race, religion, caste, belief, ethnicity sexual orientation or behavior, gender, disability, health condition, criminal record, political bias, creed or country, or is otherwise inappropriate as determined by us in our sole discretion. The User Content should also be compliant with all applicable laws including The Information Technology Act, 2000, Indecent Representation of Women and Children Act, 2008 and the Indian Penal Code, 1860 which prohibits reproduction of any content pertaining to obscenity and indecent representation of women in India;
Infringes Third Party Intellectual Property Rights: Any User Content that infringes or has the tendency or threatens to infringe any intellectual property rights including but not limited to patent, trademark, trade secret, copyright, design, geographical indication, right of publicity, privacy rights and/or any other rights of any third person or any entity without any license or permission of such party;
Fraudulent Information: Any User Content that you know or have had knowledge of, to be fraudulent, false, misleading, untruthful or inaccurate;
Impersonates a third party: Any User Content that impersonates any third person or an entity, including any of our or our affiliate’s employees or representatives or personnel;
Compromises Cyber Safety: Any User Content that contain, including but not limited to, any software viruses or computer codes, files, worms, logic bombs or programs that are designed and/or intended to disrupt, disable, damage, limit or interfere with the proper functioning of our Services or any software, hardware, or telecommunications equipment or to damage or to obtain unauthorized access to any system, data, password or any of our other information;
Third Party Sensitive Personal Information: Any User Content that includes or has the tendency to include any third party sensitive personal information, as defined under the applicable laws, without the prior express consent of such concerned third party; or
Breaches Our Privacy Policy: Any User Content that breaches or has the tendency to breach the terms of our Privacy Policy.
We will not be held responsible or liable for any of the User Content provided by you or other Users on the Platform.
For each User Content, you grant to us a worldwide, royalty-free, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to reproduce, distribute, perform and display (publicly or otherwise), create derivative works of, adapt, modify, store and otherwise use, analyze and exploit such User Content, and to contact you about your User Content, in any format or media now known or hereafter developed, and for any purpose (including promotional purposes, such as testimonials and advertising).
Testimonial Disclaimer: Testimonials appearing on the Platform, whether as part of User Content or otherwise, are received in various forms through a variety of submission methods (“Testimonials”) and may reflect the real-life experiences of Users who have used the Platform and/or Services. However, individual results may vary, and VTPL does not claim, nor should any User assume that the experiences shared are typical or representative of what others may experience. To the extent permitted by applicable law, VTPL makes no representations and assumes no responsibility or liability for the accuracy, reliability, outcome, or effectiveness of any Services or recommendations described in such Testimonials.
You hereby agree to indemnify, defend, and hold VTPL, VTPL’s affiliates and VTPL’s and VTPL’s affiliates’ agents, officers, personnel, directors, consultants, representatives, authorized users, employees, and assigns harmless from and against any and all losses, damages, liabilities and costs (including without limitation attorneys’ fees) arising from (i) your use or misuse of, or access to, the Platform or the Services; (ii) your violation of the terms of the Agreement; (iii) infringement by you, or any third party using your Account, of any intellectual property or other right of any person or entity, (iv) unauthorized use of the Services, or use of the Services in contravention of these Terms, and/or (iv) any claims or disputes between you and any third party whose services or products you may have accessed through the Platform including for any claims relating to non-payment and/or misuse of such third party products and/or services. VTPL reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with VTPL in asserting any available defense.
You acknowledge and undertake that you are accessing the Services through the Platform, transacting at your own risk and are using your best and prudent judgment before entering into any transaction with any third party or availing any Service(s) through the Platform. Under no circumstances will VTPL be liable to you for any harm, loss, or damage, either to your person or property, caused due to and/or as a result of your use of the Platform and/or Services.
Further, none of the directors, officials, consultants or employees of VTPL or its affiliates shall be personally liable for any action in connection with the Platform or the Services.
We shall neither be liable nor responsible for any actions or inactions of the other users of the Platform nor any breach of conditions, representations or warranties by them. We do not take any obligation to mediate or resolve any dispute or disagreement between you and the other users of the Platform.
In the event you breach the Agreement or in the event any other User reports violation of any of their rights as a result of your use of the Platform and/or the Services, VTPL reserves the right to suspend or terminate your access to the Platform with or without notice to you and to exercise any other remedy available under law. Any suspected illegal, fraudulent or abusive activity will be grounds for terminating your access to the Platform. Upon suspension or termination, your right to avail the Services and access to the Platform will immediately cease and VTPL reserves the right to remove or delete your information that is available, including but not limited to login and Account information.
VTPL makes no representation that the Platform, Services and content including the Content and any Third Party Content contained on the Platform is appropriate to be used or accessed outside the Republic of India. If you use or access the Platform or avail Services from outside the Republic of India, you do so at your own risk and are responsible for compliance with the laws of such jurisdiction. These Terms do not constitute, nor may it be used for or in connection with, any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation is not authorized or to any person to whom it is unlawful to promote or solicit.
These Terms, and Privacy Policy are transactions entered into and the relationship between you and VTPL shall be governed in accordance with the laws of India without reference to any conflict of laws principles. You agree that subject to Clause 18 below, courts at Bangalore, India shall have exclusive jurisdiction over any disputes arising under or in connection with your use of the Platform or the Services.
Any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof, or your use of the Platform or the Service or information to which it gives access, will be sought to be resolved by means of amicable discussions between VTPL and you. However, if such amicable discussions do not result in resolution of a dispute, then such a dispute shall be determined by arbitration in India, before a sole arbitrator, jointly appointed by the parties. Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996. The seat of such arbitration will be Bangalore, India. All proceedings of such arbitration, including, without limitation, any awards, will be in English language. The award will be final and binding on the parties.
If any provision of the Terms is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision will be excluded from the Terms and the remainder of the Terms will be interpreted as if such provision were so excluded and will be enforceable in accordance with its Terms; provided however that, in such event, the Terms will be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
All notices and other communications required or permitted hereunder to be given to a party will be in writing, in English language, and will be sent by facsimile, e-mail, or mailed by prepaid internationally-recognized courier, or otherwise delivered by hand or by messenger, addressed to such party’s address as set forth below or at such other address as the party would have furnished to the other party in writing in accordance with this provision:
If to you: At the email address provided by you to us when you register on the Platform.
You hereby expressly agree to receive communications from VTPL via SMS, WhatsApp messages, and e-mails on your registered contact details, including those relating to your registration, transactions, updates about the Platform or Services, promotions, and reminders. Such communications may be sent to your registered mobile number or any other number or email address designated by you for a particular transaction. It is your responsibility to ensure that the contact details provided are accurate and up to date. While VTPL endeavors to send timely notifications and reminders, it does not guarantee their delivery and shall not be liable for any failure or delay in sending such communications. You may unsubscribe or opt out of non-transactional communications or newsletters at any time by following the instructions provided on the Platform.
If you have any grievance with respect to the Platform or the Service, you can contact our Grievance Officer at:
We follow a defined grievance redressal mechanism for handling disputes and chargebacks, with cases investigated and resolved within a standard turnaround time of 15–30 working days from receipt of complete information (Proof of service, delivery, returns / complaints raised on platform)
It is further stated that the Grievance Officer shall redress your grievances within timelines applicable under law.
No term of the Terms will be deemed waived and no breach excused, unless such waiver or consent is in writing and signed by VTPL. Any consent by VTPL to, or waiver of a breach by you, whether expressed or implied, will not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
If the whole or any part of the performance by VTPL of any part of its respective obligations under the Agreement is prevented or delayed by causes, circumstances or events beyond the control of VTPL including delays due to acts of God, floods, fires, accidents, pandemic, endemic, an outbreak, earthquakes, riots, explosions, wars, hostilities, acts of government, systemic electrical, telecommunications, network or other utility failures affecting VTPL or other causes of like character beyond the control of VTPL (“Force Majeure”), then to the extent VTPL shall be prevented or delayed from performing all or any part of its obligations under the Agreement by reason thereof, despite due diligence and reasonable efforts to do so notwithstanding such causes, circumstances or events, VTPL shall be excused from penalty or performance under the Agreement for so long as such causes, circumstances or events shall continue to prevent or delay such performance.
This document is an electronic record in terms of the Information Technology Act, 2000 (“IT Act”) and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the IT Act. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of the IT Act and the rules made thereunder that require publishing the rules and regulations, privacy policy and terms of use of the Platform.
The Agreement contains the entire understanding of the parties, and there are no other written or oral understandings or promises between the parties with respect to the subject matter of the Agreement other than those contained or referenced in the Agreement.